FAQs
At Shahkaar, each handmade product is carefully handled and packaged. Orders are processed quickly and usually dispatched within 1-2 business days using secure express couriers like DTDC, Bluedart, Delhivery etc.
Standard Delivery Times:
- Domestic Orders: 5-7 working days
We provide free express shipping on most products. For faster delivery, choose expedited shipping at checkout, and your order will be processed and shipped the same day, arriving sooner than the standard delivery times.
Please Note:
- Working days exclude public holidays, Saturdays, and Sundays.
- Tracking information will be sent upon dispatch.
- Shipments originate from Srinagar, Jammu & Kashmir, India.
We accept the following methods of payment:
- Visa
- Mastercard
- American Express
- Diners Club
- Rupay
- UPI
- Net Banking (For major Indian Banks Only)
- Cash on Delivery
For more details about payment methods & currencies, please click here to go to our payment page.
At Shahkaar, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer returns and exchanges under specific conditions.
Return and Exchange Process: To initiate a return or exchange, please contact us within 14 days of receiving your order. You can reach us via WhatsApp at +91 9055119055 or by email at info@shahkaar.com. Once you've informed us, you have 7 days to ship the items back.
Sales and Discounts: Products on sale or discount are not eligible for return or refund.
Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as custom or personalized orders, clearance sale items, and shawls bearing the GI Non-Removable Rubber Label Certification, are strictly exempt from returns or exchanges unless they arrive damaged or defective. Gift cards cannot be returned.To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as custom or personalized orders and clearance sale items, are exempt from returns unless they arrive damaged or defective. Gift cards cannot be returned.
Proof of Purchase: A receipt or proof of purchase is required to process your return.
Partial Refunds: In some cases, partial refunds may be granted. This typically applies to items that are not in their original condition or are damaged for reasons not due to our error.
Refund Process: After we receive and inspect your returned item, we will notify you via email or WhatsApp regarding the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.
Shipping Costs: You are responsible for the shipping costs associated with returning your item. Please note that these costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.
Shahkaar is a GI Certified Kashmir Pashmina Authorised User (No. AU/5006/GI/46/224). Select Pashmina products can be supplied with official GI Certification and authenticity documentation, helping customers verify genuine Kashmiri craftsmanship.
GI (Geographical Indication) certification helps identify authentic Kashmir Pashmina made according to traditional standards associated with the Kashmir region. It protects the heritage and authenticity of genuine Kashmiri Pashmina products.
Yes. Shahkaar is an authorised user of the Kashmir Pashmina GI with Authorised User Number AU/5006/GI/46/224.
Yes, Shahkaar is a GI-certified Sozni Craft Authorised User (No. AU/5007/GI/48/49), helping preserve and promote the traditional hand embroidery techniques of Kashmir.
Sozni is one of Kashmir's finest hand embroidery techniques, known for its intricate needlework, detailed patterns, and exceptional artisan craftsmanship.
Yes. Shahkaar is a GI Certified Kani Craft Authorised User (No. AU/5009/GI/51/39), offering products connected to the traditional Kani weaving heritage of Kashmir.
Kani shawls are handwoven using traditional wooden bobbins known as "Kanis". The weaving process is highly skilled and can take months to complete, making each piece unique and valuable.
Yes. Lab testing can be provided through recognised institutions such as PTQCC (Pashmina Testing & Quality Certification Centre) and the Indian Institute of Carpet Technology for eligible products.
PTQCC (Pashmina Testing & Quality Certification Centre) is a recognised testing facility involved in verifying the authenticity and quality of Pashmina products through technical examination and testing.
Yes. For selected products, Shahkaar can provide testing and certification options, including laboratory verification, subject to product eligibility and processing requirements.
Yes. Shahkaar is a registered member of the Export Promotion Council for Handicrafts (EPCH), Membership No. 39429.
EPCH membership demonstrates participation in India's recognised handicrafts export ecosystem and reflects a commitment to quality, craftsmanship, and ethical business practices.
Certified handicrafts help ensure authenticity, support local artisans, preserve traditional crafts, and provide greater confidence when purchasing luxury handmade products.
Certifications provide additional assurance regarding authenticity, craftsmanship, geographical origin, and quality standards, helping customers make informed purchasing decisions.
Yes. Shahkaar works to preserve traditional Kashmiri crafts such as Pashmina, Sozni, and Kani while supporting artisan communities and promoting authentic handmade craftsmanship
