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Payment Decline FAQ

There may be a number of reasons why your card payment is not getting through, we request you to double check the following:

  • Card number entered is correct.
  • The 3 or 4 digit security code is correct.
  • You have entered the correct expiry date or your card may have expired.
  • Some banks have dual factor authentication system and you may need to enter the one time password (OTP) generated for confirming the transaction. This OTP is usually sent to your mobile number/email or may be generated by small device given to you by your bank.

Sometimes a payment gateway may be down, due to which your payment may not be going through. We have tie-ups with 3 different world leading payment processors/gateways which you can use. Here is the screen shot of how these look on the payment page:

payment gateway options

You can try a different payment gateway if your transaction keeps failing on a single payment gateway.

If you have tried all the above steps and your payment is still failing, you can contact us by clicking here and we would love to help.