Oyster Grey Cashmere Embroidered Stole - WALES

At Shahkaar, each handmade product is carefully handled and packaged. Orders are processed quickly and usually dispatched within 1-2 business days using secure express couriers like FedEx, DHL, UPS, Aramex, or DTDC.

Delivery Times:

• Domestic Orders: 5-7 working days
• International Orders: 6-8 working days

We provide free express shipping on most products. For faster delivery, choose expedited shipping at checkout, and your order will be processed and shipped the same day, arriving sooner than the standard delivery times.

Please Note:

• Working days exclude public holidays, Saturdays, and Sundays.
• Tracking information will be sent upon dispatch.
• Shipments originate from Srinagar, Jammu & Kashmir, India.
• International orders may experience customs delays, we appreciate your patience.

At Shahkaar, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer returns and exchanges under specific conditions.

Return and Exchange Process: To initiate a return or exchange, please contact us within 14 days of receiving your order. You can reach us via WhatsApp at +91 9055119055 or by email at info@shahkaar.in. Once you've informed us, you have 7 days to ship the items back.

Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as custom or personalized orders and clearance sale items, are exempt from returns unless they arrive damaged or defective. Gift cards cannot be returned.

Sales and Discounts: Products on sale or discount are not eligible for return or refund.

Proof of Purchase: A receipt or proof of purchase is required to process your return.

Partial Refunds: In some cases, partial refunds may be granted. This typically applies to items that are not in their original condition or are damaged for reasons not due to our error.

Refund Process: After we receive and inspect your returned item, we will notify you via email or WhatsApp regarding the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original method of payment within a specified number of days.

Shipping Costs: You are responsible for the shipping costs associated with returning your item. Please note that these costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on your location.

You can directly contact us through WhatsApp at +91 9055 11 9055

Or mail us at info@shahkaar.in